Contact

Kavi is made by a small team in Berlin. Write to us at customers@softure-ug.de — in English or German, or call +49 152 05290170. We usually reply within two working days.

Help with the app

Questions about your account, the AI coach, a bug or an idea: email support. Telling us your app version and phone model (Settings → about) helps.

Subscriptions, cancellation and withdrawal

• Cancel = stop renewing. You keep access until the end of the month you’ve paid for; nothing more is charged.
• Withdraw = within 14 days of buying, undo the contract and get your money back (minus days already used).

Fastest: in the app, Settings → Membership → Cancel subscription. You see what you pay for and cancel it with one tap.

• App Store subscriptions are handled by Apple: iPhone Settings → your name → Subscriptions.
• No access to the app? Use Cancel contracts here or Withdraw from contract — no login needed. For a cancellation, if the email belongs to your account, we send you a button to confirm and it’s done automatically.

Privacy and your data

To access, correct, export or delete your data, or to withdraw a consent: email a privacy request. You can also reset or delete your data yourself in the app (Settings → Danger zone). Details are in our Privacy Policy.

Report illegal content

If you find content on Kavi you believe is illegal — for example in a coach profile, a photo or a review — report it by email (Art. 16 Digital Services Act). Please include:

• where it is (coach name, screen, and what it says or shows);
• why you believe it is illegal;
• your name and email address;
• a statement that you believe in good faith that your report is accurate and complete.

We confirm receipt, review every report carefully and objectively, and tell you what we decided. If we remove or restrict content, the person who posted it gets a statement of reasons and can ask us to review the decision.

Coaches

Want to coach on Kavi? Write to us or apply via the coaches page. Coaches on Kavi are bound by our Terms for Coaches. Complaints from coaches (for example about a restriction of your profile) go to the same address with the subject “Coach complaint”.

Authorities and legal notices

Our point of contact for authorities, the European Commission and the European Board for Digital Services under Art. 11 DSA is customers@softure-ug.de (German or English).

Postal address

Softure UG (haftungsbeschränkt)
Scharfenberger Str. 28, 13505 Berlin, Germany
Phone: +49 152 05290170
More in our Imprint.