Terms of Service

These Terms of Service ("Terms") govern your use of Kavi (the "app" or "service"), provided by Softure UG (haftungsbeschränkt) ("we", "us"). By creating an account or using Kavi, you agree to these Terms.

1. The service

Kavi is a fitness and nutrition companion. It combines an AI assistant that logs your workouts, meals and weight with, on the Coach plan, a human coach who reviews your progress. Kavi provides general fitness and nutrition guidance only.

2. Not medical advice

Kavi is not a medical device and does not provide medical, diagnostic or treatment advice. Content from the AI or a coach is for informational and motivational purposes. Always consult a qualified healthcare professional before starting a new exercise or nutrition programme, especially if you have a health condition.

3. Eligibility and accounts

You must be at least 16 years old to use Kavi. You are responsible for keeping your login credentials secure and for all activity under your account.

4. Subscriptions and payments

Kavi is offered on paid subscription plans, starting at €14.99/month for Kavi AI. Payments are processed by our payment provider. Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the current billing period. Statutory rights of withdrawal for consumers in the EU apply.

5. Acceptable use

You agree not to:

• use Kavi for any unlawful purpose;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the service;
• submit content that is illegal, abusive or infringes others' rights.

6. Your content

You retain ownership of the data you log. You grant us a licence to process it as needed to provide the service, as described in our Privacy Policy.

7. Availability and changes

We aim to keep Kavi available but do not guarantee uninterrupted service. We may modify or discontinue features, giving reasonable notice where appropriate.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of Kavi. Nothing in these Terms limits liability that cannot be limited under applicable law (including for injury caused by intent or gross negligence).

9. Termination

You may stop using Kavi and delete your account at any time. We may suspend or terminate accounts that breach these Terms.

10. Governing law

These Terms are governed by the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection provisions of your country of residence.

11. Contact

Questions about these Terms: customers@softure-ug.de.